Customers are 80 percent less likely to buy from merchants if they figure out they're talking to AI, study finds

(Natural News) Artificial intelligence, or AI, has recently taken the labor market by storm. It’s cost-efficient and effective at jobs previously held by humans, such as customer service. But it has yet to earn customer trust, suggests a study published in the journal Marketing Science. Researchers from the U.S. and China examined the responses of customers when faced with AI-controlled...

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